Snuggly Start (“Snuggly Start,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains when and why we collect personal information, how we collect, use, and safeguard it when you visit our website, www.snugglystart.com, or interact with our services, how we keep it secure and what rights you have in relation to the data we hold about you. By using our site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.

 

Information We Collect

How do we collect your information? 

We obtain information about you when you use our website, for example, when you contact us about Snuggly Start services.

We may collect the following types of information:
 
Non-Personal Information:
Aggregate data such as pages viewed, referral sites, time spent on our website, and IP addresses OR Cookies or similar technologies to improve your browsing experience. 

 

Personal Information:
Information you voluntarily provide, such as your name, email, phone number, mailing address, date of birth of your baby, website username and password (the password is stored in an encrypted format so we cannot access it) or credit card details for processing credit dard payments when registering for classes, or contacting us. Credit card information is collected only to process payments and is not stored on Snuggly Start’s systems. Payments are processed securely through third-party vendors.

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We may contact you for marketing purposes by email if you have agreed to be contacted in this manner. We will also send you service communications via email or phone call when you book a class on our website.

We may also use your information to analyse and improve the content and operation of our website, and where we are required by law to disclose or otherwise use your information.

You are not required to provide personal data to us. Please note, however, that if you choose not to share your personal information with us, this will affect our ability to provide a service you may request.

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How We Use Your Information

We use your information to:

• Provide services or information you request.

• Process registrations and purchases.

• Improve our website’s functionality and content.

• Communicate with you about Snuggly Start events, programs, and updates.

• Comply with legal obligations or protect the rights and safety of Snuggly Start and our community.

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Links to Other Websites

Our website may contain links to third-party sites. Snuggly Start is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

 

Information Sharing

Snuggly Start does not sell, rent, or lease your personal information.

• We may share your information with trusted service providers (such as payment processors) only as necessary to fulfill requested services.

• We may disclose information if required by law, legal process, or to protect Snuggly Start’s legal rights.

 

Security

We use reasonable safeguards, including encryption and secure servers, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection. Please use caution when sharing personal details online, any transmission is at the user’s own risk.

Note that any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider. 

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Cookies & Tracking Technologies

Snuggly Start does not use cookies to collect personally identifiable information. Snuggly Start does, however, use session cookies to: 

• Collect statistical data on visitor movement and use of our website in order to help us optimise it

• Remember things like information you've entered on forms when you navigate away to other pages in a single web browser session

• Remember the order details that have been placed within a shopping cart

• Recognise that you are logged in to areas such as the Members only area

You may choose to disable cookies through your browser settings, but doing so may limit functionality.

 

What other Data Protection rights do you have? 

Right of Rectification 
You have a right to correct any errors in the information that we hold about you if it is incomplete or inaccurate.

Right of Erasure / Right to be forgotten 
You have a right to request that Snuggly Start delete or remove the personal data we hold about you when there is no compelling reason for its continued processing. Please note that the right to erasure does not provide an absolute ‘right to be forgotten’. You have a right to have personal data erased and to prevent processing in specific circumstances: 

• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed 

• When the individual withdraws consent 

• When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing

• The personal data was unlawfully processed

• The personal data has to be erased in order to comply with a legal obligation

Right to Restrict Processing 
You have the right to ‘block’ or suppress the processing of your personal data. This means that Snuggly Start will continue to store the personal data, but not process it any further. We will retain just enough information about you to ensure that the restriction is respected in future. 

Right to Object 
You have the right to object to direct marketing.
We will stop processing your personal data for direct marketing purposes as soon as we receive an objection.

 

Photo and Video policy

Our policy when planning to use an image or video in the public domain is to obtain consent by the appropriate person using a consent form.

The purpose of this consent form is to provide information to the person giving consent so that they are aware of where their photo/video may be used and they can make an informed decision.

The consent form must be complete before the photo/video is used.

 

Why does Snuggly Start need images?

Images help promote our work and help us continue to provide services.

 

How will the images be used?

We use images in a range of materials to promote Snuggly Start and the services we offer.  This may include electronic materials (social media, website, email and presentations), advertisements and display materials (flyers, brochures).

 

How long will consent last?

Consent will continue with no limit. Image consent can be changed or withdrawn at any time by

notifying Snuggly Start. If you wish to withdraw consent, please email heloise.stauff@hotmail.com. We cannot withdraw images already published on flyers and brochures but can withdraw them on our websites and social medias.

 

For images where the subject’s face cannot be seen or is obscured, a consent form is still required as it is possible that they are still recognizable by friends and family.

 

Where are files kept?

All photos and consent forms will be stored digitally in a secure folder.

 

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

 

This policy is effective as of 10/15/2025 

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